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FAQ

Using your streamer

About 20–30 seconds — just fill the tank, switch it on, and you're good to go.

No. Muré steams clothes while they hang, so there's no board and no setup.

We don't recommend it — always steam garments on a hanger to avoid contact with skin.

Yes. The hot steam refreshes fabric and helps reduce odours between washes.

Regular tap water is fine. In hard-water areas, empty the tank after use and descale occasionally to keep steam flowing well.

Fabrics & care

It's suitable for most fabrics, including cotton, polyester, silk and wool. For delicate items, use a lower setting and always follow the garment's care label.

No — steam is gentler than a hot iron and won't leave scorch marks or shine, but test an inconspicuous area first on very delicate pieces.

Empty the water tank after each use and descale periodically. Damage from limescale build-up isn't covered by the warranty.

Choosing your Muré

The Pro is a full-size handheld with 1300–1640 W, three steam levels and a 320 ml tank — ideal for home and daily use. The Compact folds down for travel and small spaces while still delivering fast, reliable steam.

Choose the Pro for everyday home use and larger loads; choose the Compact if you travel often or are short on storage.

The Pro holds 320 ml — enough for several garments in one go. The Compact is smaller and travel-sized.

Orders, shipping & returns

Shipping is free on orders over €30. Any costs are shown clearly at checkout.

Within the Netherlands and Belgium, with track & trace on every order.

Orders placed before 23:59 on business days are processed as quickly as possible; you'll receive tracking so you can follow your order.

Yes — within 14 days of receipt, as long as the product is unused and in its original condition. Refunds are processed once we've received and checked your return.

iDEAL, Bancontact, credit card (Visa & Mastercard), PayPal, Apple Pay and Google Pay.

Warranty & support

Every Muré steamer comes with a 24-month warranty covering manufacturing and material defects.

Damage from misuse, normal wear and tear, or incorrect maintenance (such as limescale build-up).

Email us at info@murelife.nl and we'll be happy to assist.